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ABOUT US
Shipping, Returns, Exchanges, Policies
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Welcome! This website was created in 2004 because of my love for small dogs, and as a hobby to satisfy my love of sewing. It began when I acquired a small male dog named Teddy. Being a Chihuahua, he naturally stayed cold year round. At that time, dog clothes were not as easily found as they are today, and I had difficulty finding sweaters and coats to fit him. So I decided to make his coats and halters myself. I loved sewing them so much it soon expanded into dresses, and then bellybands. A year ago I acquired Jack (another male Chihuahua) through CRT (Chihuahua Rescue and Transport) in Dallas. I love my two boys!
All my handmade items are made right here in the USA with lots of love and attention to detail. Buy with confidence as I have received nothing but praise from my customers regarding the quality and affordability of my items. I make these same items for my own dogs. I want them to be comfortable, yet safe, and I know you feel the same about your furbabies.
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GREAT SERVICE
: I offer honest, dependable service, with value priced QUALITY items. Please email me with any comments or questions.
QUALITY ITEMS
: SATISFACTION GUARANTEED OR YOUR MONEY BACK. (see refund terms below) All items are new, unique and not mass produced. While most of the clothing is handcrafted by me, from time to time I may include a few items from other suppliers. (those items are noted as such)
SHIPPING
: The price shown on each item is your total cost. (all costs are included in the price) All items are shipped First Class or USPS Priority Mail.
In-stock orders ship the next business day. For items not in-stock, please allow up to 7 days for your order to ship. (usually ships sooner)
CUSTOM ORDERS
: For custom dress orders, the maximum length I will do is 15". Please email me first to check availability.
PRIVACY
: Your privacy is respected and your information will NOT be shared with others!
PAYMENT
: SECURE ONLINE ORDERING. I accept Visa, Mastercard, American Express, Discover, eChecks, and PayPal.
RETURNS AND EXCHANGES
EXCHANGES: To date, I have 100% customer satisfaction. However, if you want to return an item, please return the item within 10 days of the receipt in new, unused, clean condition. Damaged items will not be accepted for exchange. Include the packing slip (or a copy), along with a note explaining the reason for the return and the new size needed. If the item is no longer available, you will receive a refund, if meeting the terms below.
REFUNDS: As above, please return the item within 7 days of the receipt in new, unused, clean condition. Damaged items will not be accepted. Include the packing slip (or a copy), along with a note explaining the reason a refund is being requested. I am not responsible for items you ship which the post office loses. Insuring the package is recommended.
IN ADDITION: a $1.00 re-stocking fee will be charged for returns and exchanges. This ALSO applies to order cancellations resulting in refunds. This is due to the fact I am charged a processing fee on payments, which cannot be recovered once the payment is processed. Thanks for your understanding.
Send returns to:
CharminStyles
Attn: Returns
3830 Old Denton Rd #161
Carrollton, TX 75007
THANKS FOR VISITING CHARMINSTYLES.COM!
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